Refund policy

Return and Refund Policy

In Pakistan, a 7-day return window is standard and helps build consumer trust while protecting you from prolonged disputes. Since COD is the primary payment method, refunds are typically handled via bank transfer or mobile wallets.

Returns & Exchanges We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day return and exchange policy. To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags attached.

How to Initiate a Return To start a return or exchange, please contact us at [vibepkofficial@gmail.com] or via WhatsApp at [0332-9563402] within 7 days of receiving your order. Please include your order number and a brief reason for the return (an unboxing video or photos of the product may be requested for damaged items).

Return Shipping Customers are responsible for paying their own shipping costs for returning items, unless the item received was defective or incorrect. You can ship the item back to us at: [Your Rawalpindi Store/Warehouse Address]

Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Because most of our orders are processed via Cash on Delivery (COD), approved refunds will be issued directly to your Bank Account, JazzCash, or EasyPaisa account. Please allow 3-5 business days for the transfer to reflect in your account after the return is processed.

Note: Sale items are final and cannot be refunded or exchanged unless defective.